Refund and Returns Policy

1. 30-Day Return Policy

At JIMMY LIGHT GUY, we stand behind the quality of our products. If you are not completely satisfied with your purchase, you may return the item within 30 days of delivery for a full refund or exchange.

2. Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

• Item must be in its original condition — unused, uninstalled, and undamaged
• All original packaging, accessories, and documentation must be included
• Proof of purchase (order number or receipt) is required
• Item must be returned within 30 days of delivery

3. Non-Returnable Items

The following items cannot be returned:

• Custom or personalized products (e.g., custom logo welcome lights)
• Items that have been installed or used
• Products with missing parts or packaging
• Gift cards or digital products
• Items purchased from third-party retailers

4. How to Initiate a Return

To initiate a return, follow these steps:

1. Contact our customer support team at jimmylightguy@gmail.com with your order number
2. Our team will provide you with a return authorization and shipping instructions
3. Pack the item securely in its original packaging
4. Ship the item to the return address provided by our team
5. Once we receive and inspect the item, we will process your refund

5. Refund Processing

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed as follows:

• Processing Time: Refunds are typically processed within 3-5 business days after we receive the returned item
• Refund Method: The refund will be issued to your original payment method (credit card, PayPal, etc.)
• Refund Amount: The full purchase price minus any shipping costs (unless the return is due to a defect or error)

6. Exchanges

If you need to exchange an item for a different size, type, or color, please follow the return process and place a new order for the desired item. We do not offer direct exchanges to ensure faster service and accurate inventory tracking.

For defective or damaged items, please refer to Section 7 below.

7. Damaged or Defective Items

If your item arrives damaged or is defective, we apologize for the inconvenience. Please follow these steps:

• Contact us within 7 days of delivery
• Provide photos of the damage or defect along with your order number
• We will arrange a return shipping label at no cost to you
• We will either issue a full refund or send a replacement item

8. Return Shipping Costs

Return shipping costs vary depending on the reason for the return:

• Defective or Damaged Items: We will cover the return shipping cost
• Change of Mind (No Longer Needed): The customer is responsible for return shipping costs
• Wrong Item Shipped: We will cover the return shipping cost

9. Warranty Claims

All JIMMY LIGHT GUY products come with a 1-year warranty against manufacturing defects. If your product fails due to a defect, please contact us with your order number and photos of the issue.

Warranty claims are handled as follows:

• We will verify the defect and order information
• We will provide a replacement or refund at no cost to you
• Warranty does not cover damage from improper installation, modification, or normal wear and tear

10. Contact Us

If you have any questions about our Refund and Returns Policy, or if you need assistance with a return, please contact our customer support team:

• Email: jimmylightguy@gmail.com
• Business Hours: Monday - Friday, 9:00 AM - 6:00 PM PST